eLearning with video
Handling Guest Complaints
eLearning, Instructional Design, scripting
This eLearning module was created to upskill operational teams on best practices and protocols for handling guest complaints.
+ Swipe through some of the eLearning slides above.
To make the topic more relatable, the module was interspersed with frontline team members talking about their own experiences. A sample of these videos can be seen below.
+ Click play to watch a sample of video content from the eLearning.
+ Click play to watch a sample of video content from the eLearning.