Blended Learning Program
Hospitality Foundations
Animation, Face-to-face training, Facilitator Guides, Illustration, Instructional Design, Motion Graphics, Photography, Storyboarding, Voiceover, Workshop activites
The Hospitality Foundations program gives an overview of essential people and practical skills for individuals new to the hospitality industry. Participants discuss the importance of guest service in the hospitality industry and how the company values can be used to guide excellent guest service mindsets and behaviours. They are shown best practices in communicating and working effectively, given the opportunity to practice some essential practical skills and apply their newly acquired knowledge in a hospitality setting.
+ Swipe through some workshop slides from session one.
Workshop one is a classroom based session consisting of facilitator presentation, videos and group discussions, reflections and activities.
Content includes:
- First impressions, presentation & hygiene
- Body language and non-verbal communication
- Adopting a positive attitude
- Attention to detail
- Time keeping and punctuality
- Effective listening
- Neutral language
- Communication with your team
+ Click play to watch a sample of video content from session one.
+ Swipe through some workshop slides from session two.
Workshop two is a classroom based session consisting of facilitator presentation, practical activities and practice opportunities.
Content includes: Practical skills such as carrying trays, delivering drinks etc. Specific communications skills e.g., handling customer complaints, and productivity guides such as time management and standard operating procedures.
Workshop three is a workplace based session consisting of participants role playing guests and waiters in a restaurant setting. When playing the role of a waiter the learners need to demonstrate all the skills they acquired in the first two sessions. When playing the role of a guest participants peer review the other students.
Post workshops sessions learners are supported by video content that reinforces the learning and emphasises key learning points.